Step 1
Open Get Started
Navigate to the Get Started page and review the required fields.
Reachability • General inquiries
Collaborate with MoneySavingExpert
This hub guides you through a streamlined path to connect with our team. Share your question via the Get Started form, and we’ll route it to the right expert for a precise follow-up.
Channel
Primary contact route
Queue
Handled in arrival order
Hours
Weekday support window
Team Communication Essentials
MoneySavingExpert is a premium information hub offering deep dives into automated trading, AI-assisted workflows, and trading tools. Direct contact details aren’t listed here. All inquiries pass through the Get Started flow to keep requests organized and ensure precise routing.
Account questions
Billing or subscription help
Privacy and policy requests
Site feedback
Connecting with the Team
To reach MoneySavingExpert, please utilize the Get Started onboarding form. After submitting, add your inquiry in the follow-up message flow provided after signup. This method aligns requests with the correct internal queue and ensures consistent handling.
Step 2
Submit registration details
Complete the form so your request links to your account profile.
Step 3
Send your inquiry
Use the follow-up channel after signup to present your question.
Turnaround Times & Availability
Queries submitted via Get Started are reviewed during normal business hours. Most responses arrive within 1–2 business days, depending on current volume. Messages received after hours are addressed the following business day.
Office-hours review of new inquiries
Queue-driven routing to minimize duplication
Clear identification via signup data
Policy-related requests routed to the appropriate team
Website feedback reviewed for clarity and accuracy
Follow-ups maintained in the same thread
Submit Inquiries via Get Started
MoneySavingExpert funnels inquiries through the Get Started onboarding form. This approach preserves consistency and ensures your message is tied to the correct account details.